/ FAQ

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FAQs

Quick answers to commonly asked questions about our services and environments we work in.

Carpet Finishes

How does hot water extraction carpet cleaning work?


Known as the Hot Water Extraction (HWE) method, this technique is also known as “steam cleaning”. Here’s how it happens:
1. A high-performance unit “injects” hot water steam deep down to the very fibre of your textile floor covering;
2. Simultaneously, a suction attachment is at work to remove up to 95% of moisture and dislodged unsanitary agents.




How long until my carpet dries after steam cleaning?


If your carpet has woollen fibres, then it will take about 4 hours. Other than that, it should be about a couple of hours. We also offer free Air movers to speed up to drying, especially if there is no air circulation.




How often should I have my carpets professionally cleaned?


It depends on what kind of foot traffic they are exposed to. Stain protection for carpeting also makes a difference. Generally, we recommend professional cleaning at least twice a year.




What stain protection do you offer and why should I use it?


We offer high-quality fibre stain repellent that can significantly prolong the freshness of your carpet when applied after professional cleaning. It will also effectively extend the life of your floor piece, especially if placed in a high traffic area. The stain protection comes with a 6 month guarantee.




Is your staff insured and reliable?


Yes, this applies to all our professional cleaners. The carpet cleaning technicians are also professionally trained and certified. They arrive with branded vehicles, fully equipped and uniformed, and wear IDs.




What happens if my carpet is damaged?


Unfortunately accidents can sometimes occur. Royal Clean is 100% insured so you will be fully compensated in case something does not go according to plan.





General

What is your availability?


We provide services 7 days a week, and even during public holidays. Also, evening appointments can be arranged. The carpet cleaning services are available throughout London, Essex and South East of England.




What kind of cleaning detergents do you use?


We resort to safe, eco-friendly cleaning solutions with proven effect that are completely harmless to both humans and pet animals, offering exceptional cleaning results without the use of any harsh or hazardous ingredients.




Is your staff insured and reliable?


Yes, this applies to all our professional cleaners. The carpet cleaning technicians are also professionally trained and certified. They arrive with branded vehicles, fully equipped and uniformed, and wear IDs.




What are your hourly rates?


We believe our prices are very competitive, but do not publish a fixed hourly rate. All jobs are priced according to the service required, whether it commercial service, a builders clean or a one-off deep clean. A number of variables will impact the final calculation of the rate such as equipment and materials.




Do your staff receive training?


Yes. All managers and supervisors receive comprehensive training to enable them to manage the sites under their supervision in line with Royal Clean’s guidelines and required standards. Each of our cleaning operatives receives comprehensive in-house and in-situ training in all areas required for them to skilfully perform their duties. All Health and Safety issues and key company policies are covered in their initial training and induction.




Do you supply everything required?


Yes. Generally, we supply all the labour, equipment, machinery and materials required to carry out all our cleaning tasks within the agreed price.




Can you provide references?


Yes. Once you have received the formal quotation from us and are serious about going ahead, we will be happy to provide you with customer references to help you finalise your decision.




Are customers issued a cleaning contract?


Yes. Contracts are signed before going ahead with any work, along with the opening of your Royal Clean account.




How soon can you carry out the cleaning for me?


We will always try to arrange the cleaning at the most convenient time for yourself and most work can often be carried out within a few days of contacting us.




Do you work at weekends?


Yes we do. We work 7 days a week (Monday – Sunday).




How much does the cleaning cost?


We keep our prices as low as possible. As every job is different please contact us so that we can provide you with the most competitive quote possible.




Do you promise to beat competitor prices?


No, we don’t price match our competitors. We provide exceptional value for money and our aim is to provide you with an unsurpassed clean so we have the best trained technicians and equipment. Our prices are competitive and also reflect the care, attention and results we will deliver to you.




What if I'm unsatisfied with the results of the cleaning?


Prior to cleaning we will give you an honest idea of the results of the cleaning. If you are unhappy with any of the cleaning then please contact us immediately and at our expense we will come back at the earliest available opportunity (normally within 48 hours) to resolve the issue. If you are still unsatisfied with the cleaning we will refund your money.




How do you arrange a free estimate?


Please get in touch to discuss your availability for us to visit your space and arrange your free estimate.




Is your equipment noisy or disruptive?


No, we use top quality equipment that creates minimal noise and disruption. If your requirements are particularly sensitive, please call us to discuss and we will tailor our work to suit.





Hard Floors

What is the average cost to clean / restore a hard floor?


It really depends on the work we need to do. Our estimates are free of charge for this very reason. We have the training and experience to recommend the most practical and economical solution for your particular situation. In general, smaller jobs may only be a few hundred pounds; larger scale jobs can be several thousand pounds.




What can I expect from a hard floor cleaning estimate?


The exact details of any estimate will depend on the kind of floor you have, the location and the traffic conditions. However, any floor restoration estimate should be in writing and give a clear statement of the state of your floor, a clear explanation of the work needed to restore your floor to the desired condition and a fixed price for the work.




Which chemicals do you use to clean hard floors?


We use plant-based, non-toxic cleaning detergents to deep clean hard floors. These detergents offer exceptional cleaning performance without the use of poisonous or abrasive chemicals.




How long does the average cleaning job take?


The majority of our work can be completed in one or two days. However, as we are a full-service hard floor restoration contractor, there are some larger scale jobs that may take many days to complete. In every case, our estimate will clarify the expected completion time.




Why should I restore my floor?


There are several reasons. Amongst the more common reasons are: maintain an attractive appearance, protect the significant investment in your stone floor, a healthier living environment, avoiding further damage to your property, increased property value and peace of mind.





Pressure Cleaning

What is the difference between pressure and power washing?


There is really no difference between the two terms. Either phrase can be substituted for our service. Don’t be concerned about the term “power” or “pressure. Royal Clean technicians are trained to use the proper pressure to clean each surface.




Why should I choose a professional to pressure wash my property?


Pressure washing can quickly become a science project without proper experience. The surface, cleaning product, pressure and type of pressure washer you’re using all play a vital role in how clean your surface will get. More importantly, for how long they will stay clean too. With over 10 years experience, Royal Clean understands what it takes to clean even the most difficult surfaces. From vinyl siding, to concrete, decks and paver stones, we have the products, equipment and insurance to guarantee you a clean surface, every time.




Are the chemicals Royal Clean uses safe?


All Royal Clean products are VOC compliant and we make a strong effort to ensure the use of only “green” products. The surface you need cleaned will determine what chemical will be used. How dirty your surface is will determine how much chemical will be used. Our power washers allow for variable pressures to keep minimal pressure on a particular surface. Cleaning vinyl siding with our soft washing technique uses a mixture of eco-friendly chemicals and very low pressure. For some concrete cleaning jobs, we do not need any chemicals. Just good old fashioned water pressure and a flat surface cleaner designed specifically for concrete cleaning. The deck cleaning chemicals we use depend on the type of deck and staining application that is currently being used.




Can you remove graffiti and efflorescence?


Absolutely. Not only can we remove all paint-based graffiti, but we do it safely. In some instances, graffiti may be found near vegetation or other sensitive surfaces. With our environmentally friendly graffiti removal products, we can get rid of the graffiti without damaging the surrounding area. As for efflorescence, we can clean affected surfaces, but as this condition typically is a sign of other underlying water intrusion related issues, this condition often can reappear if the source(s) are left unidentified and untreated. Our Exterior Building Services professionals can assist with helping to identify and address these issues.




How often do most surfaces need to be power washed?


For the majority of surfaces, an annual power washing should suffice. It does depend on the materials used to create/build the surface as well as the current condition of the surface, so you may need to increase the frequency of power washings.




Can I do the power washing on my own?


While power washing can be viewed as a do-it-yourself project, there is a clear distinction between a DIY crew and professional services. This means you get greater capability of equipment and greater expertise by having trained power washing technicians do it for you. A do-it-yourself washer may set the pressure too high for the surface or hold the nozzle too close to it. This can result in chipped painting, damaged screens, and ruined siding. And though most power washing equipment you can rent has the same PSI as commercial-grade tools, it holds a minimal amount of water—making this project take days, not hours.




Will you remove chewing gum from the pavement in front of my premises?


Yes, we do that as a standard part of our service.




What kind of surfaces are safe to pressure wash?


We have plenty of experience working with different materials. During our free survey we’ll let you know if the particular surface isn’t safe to pressure wash – if it is not, we will use different equipment to clean the exterior surface safely.





Vinyl Flooring

How do I know my Karndean floor needs cleaning?


Signs that a Karndean floor requires cleaning include the appearance of white marks and a dulling or lack of shine on the surface. With regular professional cleaning, these issues can be deal with and the floor will last for many years.




How often should I clean Karndean flooring?


Royal Clean offer regular maintenance plans at intervals suited to your business and the amount of foot traffic the floor receives. Options can range from daily, to monthly and everything in between. Get in touch to discuss your needs.




Can you repair damaged Karndean flooring?


Royal Clean do not offer a floor repairs service, however our service will ensure the removal of dark marks and fading to the surface of the Karndean.




Do you offer a residential Karndean floor cleaning service?


Royal Clean do not offer residential cleaning services at this time, our services are for commercial clients only.




Can you clean discoloured Amtico flooring?


Yes, our cleaning products can restore the colour of faded or dull Amtico flooring.




How often does Amtico require sealing?


Amtico requires sealing at regular intervals which depend on the amount of foot traffic your Amtico floor is exposed to. A strip and reseal every 6 months is recommended, but heavily used floors may require sealing more frequently.




Can you seal Amtico with a glossy finish?


Yes, our Amtico sealing products can achieve a glossy finish. Let our technicians know if you would like a specific finish for your floor.




Can you repair damaged Amtico flooring?


Small marks, scratches and discolouration can all be treated by our cleaning teams. We do not currently provide advanced repairs for cracks and chips.





Tile Finishes

Can you repair cracked Porcelain tiles?


Our cleaning services do not include repair of damaged tiles. We may be able to reduce and even remove marks and scratches but unfortunately we are not able to repair damaged tiles.




Will you seal our Porcelain tiles floor after cleaning?


Yes, we will apply a protective sealer to the porcelain tiles to keep them clean for as long as possible




How long does it take to clean a Porcelain tiled floor?


It varies depending on the size of the floor and the amount of use it has had since the last time it was cleaned. We always aim to complete work as quickly and efficiently as possible. Get in touch with us today for an estimate.




How often should I have my Porcelain tiled floor professionally cleaned?


We offer maintenance contracts with cleaning arranged at intervals to suit the amount of footfall the floor receives. This can be anything for weekly to monthly or monthly.




Can you repair cracked ceramic tile floors?


Whilst we regularly reduce and even remove marks and scratches we do not offer a floor repairs service for damaged floors.




Will you seal our Ceramic tiled floor after cleaning?


Yes, we use specialist ceramic tile sealing products to protect the floor for as long as possible in between maintenance cleans.




How long will it take to clean my Ceramic tiles?


We offer free estimates at the start of each job to provide an estimated time. The exact timing depends on how long it has been since the floor was last cleaned and the area of the floor to be serviced.




How regularly should my Ceramic tile floor be cleaned?


Our maintenance contracts are different for each client. We return at regular intervals depending on the amount of footfall your ceramic tiles receives, which can be anything from weekly to bi-monthly.





Shopfitting Cleans

How much does your shopfitting cleaning service cost?


Our prices are competitive and offer great value. Exact prices varies by the size of space. Please call us to discuss your requirements.




How quickly can you have my unit ready for occupation?


We work as quickly as possible, without rushing. Many spaces can be prepared in 24-48 hours, depending on the size of the space. We will provide a free estimate before work starts.




Can your teams clear up after construction work?


Yes. We also offer a dedicated service for after builders cleans in Essex and London.





Car Park Cleaning

Will a maintenance plan prolong the life of my car park?


Yes, a regular cleaning program will protect your car park from dirt, oil and carbon monoxide penetration, ensuring the surface isn’t irreparably damaged. This is all for a fraction of the cost it would take to replace the surface of your car park.




Do you only clean the floors?


No, Royal Clean can take care of every aspect of the car park, including parking bays, stairwells, signage and graffiti removal.




How can I avoid disruption to my car park when it's being cleaned?


We can arrange a time that best suits the operation of your car park. Just give us a call and we’ll provide a free survey.




How long will it take you to clean my car park?


Obviously it depends on the size of the car park in question, but we can provide an estimate when we do our survey.





Washroom Cleaning

Can you provide a free survey for my washroom cleaning?


Yes, we can carry out a survey before we start our work in case you have any specific requirements.




My washroom has a natural stone floor, can you clean it?


Yes, Royal Clean offer hard floor cleaning services for all types of hard floor. As part of deep cleaning your washrooms we will clean and seal the natural stone floor.




Do you offer regular cleaning contracts for washrooms?


As a specialist commercial cleaning service provider, all of our services are available on contract. Each client’s needs are different, so please get in touch to discuss your requirements.




Can you include washroom deep cleaning with cleaning for my entire building?


Yes, you may be interested in our after builders cleaning services. Alternatively, please get in touch to discuss your needs.





Exterior Cleaning

How often will you clean my windows?


We can clean them as often or as infrequent as you like. Most customers choose every 4 or 8 weeks. We are very happy to do them less often as long as it coincides with a time when we are cleaning other properties in your area.




Will you do a one off clean?


Yes, we are happy to carry out a one off clean.




Is the price you quote fixed?


Initially, we provide two prices, one for the initial deep clean and then a regular price for every clean thereafter. The regular clean price is the price you will pay after we have cleaned your windows. There are no hidden charges.




Do you clean frames, sills and doors?


Yes, when we use the pure water fed poles we clean all the window, including frames, sills and doors.




Do you clean window sills and frames as part of your exterior cleaning service?


Yes, we’ll clean glass, frames, sills and doors.




Can you remove spray paint from vandalised walls?


We can often remove evidence of vandalism such as spray paint and graffiti. Get in touch with a picture or description of the damage and we’ll let you know how we can help.




Can you clean wooden cladding?


Yes, our extensive commercial cleaning experience means Royal Clean can clean many types of cladding including Wood.




How quickly can you clean my building's cladding?


We will always aim to respond as quickly as possible, and can usually attend a site in 24-48 hours.




Can you clean cladding over multiple stories?


Yes, we supply our own equipment for cleaning the cladding on larger buildings over multiple stories.




Can you clean the render on my building's exterior?


Yes we can clean exterior render for commercial clients.





Warehouse Cleaning

Are your warehouse cleaning working hours flexible?


At Royal Clean we are very happy to be able to provide a flexible warehouse cleaning service, catering to your schedule. Let us know what time would be most convenient to you during our survey and we’ll aim to meet your needs.




Which areas of London and Essex does your warehouse cleaning cover?


Our warehouse cleaning service is available throughout the entire London and Essex area. Many of our larger client’s warehouses are located slightly out of town, our warehouse cleaning teams are happy to travel further afield for large jobs.




How quickly can you clean my warehouse?


We always aim to complete work as quickly as possible, whilst following safe practise. We will provide a free estimate before work begins.




Can you clean difficult to access areas of a warehouse?


Yes, our top quality equipment allows us to access difficult to reach areas, meaning Royal Clean can handle all of your warehouse cleaning needs.





Schools & Universities

Can you clean school ceilings and other difficult to reach areas?


Yes, our equipment allows us to safely reach high ceilings, windows and other difficult to reach areas.




Is your equipment noisy or disruptive?


No, we use top quality equipment that creates minimal noise and disruption. If your requirements are particularly sensitive, please call us to discuss and we will tailor our work to suit.




How you you arrange a cleaning contract for a school or university?


Feel free to contact us to discuss your needs, we’ll come up with a cleaning contract that’s tailored for your institution.




Are you available for spot cleans and one off cleans for schools and universities?


Yes, we can provide rapid turnaround one off cleans after an event or something unexpected.





Leisure Centres

Can you clean my 24Hr Leisure Centre?


Absolutely. As commercial cleaning specialists, we are happy to provide services as non-traditional hours to suit your leisure centre.




Can you deep clean the tiles in my leisure centre washrooms?


Yes – our other services include tile and hard floor cleaning. We have some of the best equipment available for deep cleaning and polishing tiles.




Can you clean the non-slip safety floor in my leisure centre?


Yes, we can offer deep cleaning services for any non-slip safety floor.




Can you clean the exterior of a leisure centre?


Yes, we also offer dedicated exterior cleaning services for large buildings.




Is your equipment noisy or disruptive?


No, we use top quality equipment that creates minimal noise and disruption. If your requirements are particularly sensitive, please call us to discuss and we will tailor our work to suit.